Return Policy

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our support@fetchgraphics.com. In many cases action, in the form of replacement, refund or account credit, can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Fetch Graphics for inspection before a determination can be made as to the state of the product.

Who Covers The Return Shipping Cost?

Fetch Graphics will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Fetch Graphics representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Fetch Graphics reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Fetch Graphics support as to how the return should be handled prior to placing the items back in transit to Fetch Graphics.

General Returns

Due to the customized order process Fetch Graphics will not be able to process returns due to fit, sizing or preference. Each order is processed on an individual basis and therefore not stocked.

Contacting Fetch Graphics

If you have any questions or comments about this policy, or to exercise your rights under this policy, please contact us using the information below or drop us a message here!

Fetch Graphics 6201 Material Ave.  | Loves Park, IL 61111  | 800.373.0730